This articles explains which automated email(s) the participant receives during registration, under which circumstances, and how to turn the auto-sending of these emails on and off.

The Emails Which Are Sent

As described in the article Email Templates, these are the different emails which are sent:

  1. Order/Registration Confirmation
    This email is sent to the buyer (or main registrant):
    (1) In the case of a paid event and when full payment is made at the point of registration.
    (2) In the case of free event, or where no payment is required.
  2. Individual Attendee Confirmation
    This email is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
    (1) In the case of a paid event and when full payment is made at the point of registration.
    (2) In the case of free event, or where no payment is required.
  3. Order Acknowledgement
    This email is sent to the buyer:
    (1) In the case of a paid event and when full payment is not made at the point of registration.
  4. Individual Attendee Acknowledgement
    This email is sent to the individual attendees (i.e. to each ticket holder) in the case of group registration:
    (1) In the case of a paid event and when full payment is not made at the point of registration.

Turning the Emails On and Off

To toggle the auto-sending of the different emails, follow the following steps:

1. Click on Automated Messages & Emails in the left hand navigation.

2. To turn the Order/Registration Confirmation email on/off:

  1. Under Confirmation Email,
  2. Check/uncheck the box for Send automatically to ticket buyer/main registrant.

3. To turn the Individual Attendee Confirmation email on/off:

  1. Under Confirmation Email,
  2. Check/uncheck the box for Send to each attendee as well.

4. To turn the Order Acknowledgement email on/off:

  1. Under Acknowledgement Email,
  2. Check/uncheck the box for Send automatically to ticket buyer

5. To turn the Individual Attendee Acknowledgement email on/off:

  1. Under Acknowledgement Email,
  2. Check/uncheck the box for Send to each attendee as well.
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